Is Viagogo Legit?

By the TheTicketers editorial team · Updated November 2026

What viagogo is

viagogo is a global secondary ticket marketplace where third-party resellers list tickets for concerts, sports and theatre. It connects those sellers with buyers and handles the order through its platform. A listing is a resale offer; it does not mean the venue appointed viagogo as its official primary ticket seller.

viagogo is part of the same group as StubHub. The shared ownership does not mean you should assume identical prices, support routes or terms across the two brands. Keep the confirmation from the marketplace you used. Our guide to whether StubHub is legit explains that brand separately.

Is it a real company or a scam?

It is a real marketplace with a published buyer guarantee. Sellers set asking prices, which can be far above face value for popular events. Being expensive does not by itself make an offer fraudulent, but the company being real does not make every offer worth buying either.

The guarantee addresses covered problems such as tickets not arriving in time or not being valid for entry, with replacement tickets or a refund subject to its terms. Read the current policy for your order, including exclusions, evidence and reporting deadlines. If something goes wrong, contact marketplace support promptly and save the order details and any venue explanation. A guarantee cannot promise a trouble-free evening or your preferred replacement seats.

How fees and the final price work

Start with the reseller’s asking price, then review the full checkout total before you pay. Check service charges, any delivery costs and applicable taxes rather than assuming the first price you saw is the amount charged. If fees are already included in a displayed total, avoid counting them twice when comparing options.

Confirm whether the amount is per ticket or for your whole group, and check the currency. US dollars, Canadian dollars and British pounds are different budgets; your card issuer may also charge for currency conversion. Compare equivalent sections, quantities and final totals. Set a spending limit before checkout and walk away if the total exceeds it. Our ticket prices and fees guide explains the difference between face value and resale cost.

Common complaints to understand

High resale prices and discovering a much lower face value on the delivered ticket are common sources of frustration. The printed original price and the resale amount describe different transactions. Neither a high asking price nor a low printed price tells you whether the seat is good value for your plans.

Delivery timing and entry restrictions can also cause concern. Read the promised delivery window before booking travel. For name-on-ticket events, the venue may require the named attendee’s ID or an approved name change; resale can be refused at the door if the conditions are not met. Someone else’s name is not automatically proof of a fake ticket, but do not assume it will be accepted. Ask the venue about that specific performance before buying.

How to protect yourself

• Check the event. Match the venue, city, date and start time. Look for age limits, restricted entry and whether the listing is admission or only a parking pass.
• Check the seat map. Confirm the section, row, quantity and whether seats are together. Read limited-view notes and distinguish standing areas from reserved seats.
• Pay by credit card through checkout. Keep your confirmation and listing details. Card dispute options depend on your issuer and circumstances; they are not a substitute for checking the order.
• Do not buy from social-media sellers. Avoid direct payments to strangers, lookalike sites and requests to move payment outside the marketplace. A screenshot or PDF alone cannot establish that a ticket is valid or unique.

Use our checklist on how to spot fake tickets alongside our explanation of when resale tickets are legit and safe.

When to use the official primary seller instead

Check the venue’s official event information first. If suitable primary tickets remain at a lower total price, buying there can avoid a resale premium. The primary route is especially useful for personalised tickets, strict transfer rules or packages whose benefits may not transfer. A resale listing does not prove the official allocation is sold out. If the entry rules remain unclear, wait for an answer from the venue rather than guessing.

How TheTicketers compares

We sell resale tickets through our TicketNetwork checkout with a 100% Buyer Guarantee. Compare the complete price, seat details and delivery terms before ordering here too. Read how buying tickets on TheTicketers works for our checkout and guarantee details.

Frequently asked questions