Buyer protection

The TheTicketers Buyer Guarantee

TheTicketers is a ticket marketplace. Listings and live prices come from the TicketNetwork network of verified resale sellers, and checkout is processed securely through our ticketing partner. Because of that partnership, every order you place is protected by the TicketNetwork 100% Buyer Guarantee — the same guarantee shown on the seat-map checkout when you buy.

What's guaranteed on every order

Valid tickets. Your tickets will be authentic and valid for entry to the event.
On-time delivery. Your tickets will arrive in time for the event, with the delivery method and timing shown before you pay.
Comparable or better. You'll receive the tickets you ordered, or tickets of equal or greater value.
Refund if cancelled. If an event is cancelled and not rescheduled, you're eligible for a refund of the ticket price.

How pricing works

This is a resale marketplace, not a primary box office. Independent sellers set their own prices, which may be higher or lower than face value depending on demand. We show all mandatory fees before checkout, so the total you see is the total you pay. For more on how a resale marketplace works, read our guide to how ticket resale works.

Secure, transparent checkout

Payment is handled on an encrypted, PCI-compliant checkout operated by our ticketing partner. We never ask for card details over email or phone. You can review your seats, the full price and the delivery method on the interactive seat map before you confirm. See our guide to buying tickets safely for what to check before you pay.

If something goes wrong

If your tickets don't arrive as promised, aren't valid, or your event is cancelled, contact us and we'll help resolve it under the Buyer Guarantee — including a replacement or a refund where you're eligible. Start a claim or ask a question on our contact page. To understand how we operate and disclose commercial relationships, see our How We Make Money and Editorial Policy pages.

This page summarises the buyer protection that applies to orders placed through our checkout partner. The full guarantee terms shown at checkout govern each purchase.

Buyer Guarantee — FAQs

What does the Buyer Guarantee cover?

Every order is backed by the TicketNetwork 100% Buyer Guarantee: your tickets will be valid for entry, they'll arrive in time for the event, and they'll be comparable to or better than the tickets you ordered. If a covered problem occurs, you're entitled to a replacement or a full refund.

What happens if my event is cancelled?

If an event is cancelled outright and not rescheduled, you're eligible for a refund of the amount you paid for the tickets under the Buyer Guarantee. Refunds are processed back to your original payment method.

What if my event is postponed or rescheduled?

For most rescheduled events your tickets remain valid for the new date — you don't need to do anything. Because policies can vary by event and venue, check the latest event information or contact support if you can't attend the new date.

Are the prices face value?

No. This is a resale marketplace, so prices are set by independent sellers and may be above or below the original face value. All mandatory fees are shown before you pay — the price you see at checkout is the price you pay.

How do I get help with an order?

Reach our support team through the TheTicketers contact page and we'll help with delivery, order questions, or a guarantee claim.