Can I buy accessible seats on a resale marketplace?

Yes, when a seller lists them. Accessible seats on resale should carry a listing note such as ADA, wheelchair or accessible. Read the note, then contact the venue box office to confirm the seats suit your needs before you buy, because venue rules on who may use these seats differ.

What does ADA mean on a ticket listing?

ADA refers to the Americans with Disabilities Act. On a listing it usually means the seats are in a wheelchair or accessible seating area. The note comes with the listing, so check exactly what it describes, such as a wheelchair space, a companion seat or an aisle-transfer seat.

What is a companion seat?

A companion seat is a regular seat next to a wheelchair space so a friend or carer can sit with the wheelchair user. Many venues sell wheelchair spaces together with one or more companion seats. How many companions are allowed differs by venue, so confirm with the venue.

Do I need proof of disability to use an accessible seat?

Policies differ by venue. Some venues ask buyers to confirm that someone in the party needs the accessible features, and some may move people who do not need them. Ask the venue box office or guest services what they expect before the event.

What if a listing has no accessibility note?

Treat it as a standard seat. A seat without a note may have steps, a narrow row or no space for a wheelchair. If you need an accessible seat, look for a listing that says so or ask the venue box office which sections and seats are accessible before you buy.

Are accessible seats covered by the Buyer Guarantee?

Every order placed through our checkout is protected by the 100% Buyer Guarantee: your tickets will be authentic and valid for entry, they will arrive in time for the event, and you will receive the tickets you ordered or tickets of equal or greater value. The full guarantee terms shown at checkout govern each purchase.

How to Buy Accessible Seating Tickets: Wheelchair, ADA & Companion Seats

If you or someone in your group uses a wheelchair, has limited mobility or needs hearing or vision support, the seat you buy matters as much as the event. This guide explains what accessible seating means, how seat maps and listings label it, how to buy accessible seats on resale, how companion tickets work and what to check before you pay.

What accessible seating means

In the United States, venues must offer accessible seating under the Americans with Disabilities Act (ADA), and many venues in Canada and elsewhere offer similar options. The exact layout and rules differ by venue, but the common types are:

Wheelchair spaces. Level, open spaces where a wheelchair user can stay in their chair, with a clear line of sight to the stage or field.
Companion seats. Standard seats next to a wheelchair space so a friend or carer can sit with the wheelchair user.
Aisle-transfer seats. Seats on an aisle, often with a movable or removable armrest, for people who can move from a wheelchair into a fixed seat.
Semi-ambulatory seats. Seats with fewer steps, more legroom or easier access for people who can walk short distances but find stairs or narrow rows hard.
Hearing and vision aids. Many venues offer assistive listening devices, captioning or seats close to the stage for guests with low vision. These are usually arranged through the venue rather than tied to a ticket.

How seat maps and listings label accessible seats

Venue seating charts often mark accessible areas with the wheelchair symbol, and these areas are commonly at the back or front of a section, on a platform or at the end of a row. On a ticket listing, look in the notes for words such as ADA, wheelchair, accessible, companion or aisle transfer.

ADA or accessible usually means the seats are in an accessible seating area. Check whether it is a wheelchair space, a companion seat or a transfer seat.
Wheelchair usually means a space for a wheelchair, with no fixed seat.
Companion means a seat intended for the person sitting with a wheelchair user.

Listing notes are supplied with each listing, so two listings in the same section can carry different notes. If seat maps are new to you, start with how to read a seat map.

Buying accessible seats on resale

Accessible seats do appear on resale marketplaces, but you need to check a little more than usual:

Read the listing notes first. Make sure the note says what you need, for example a wheelchair space plus a companion seat, not just a seat near an accessible area.
Confirm with the venue box office. Before you buy, call or email the venue with the section and row and ask whether those seats are accessible and suit your needs. Some venues also have rules on who may use accessible seats.
No accessibility note? Treat the listing as a standard seat. It may involve stairs or a narrow row. Look for a listing that is marked accessible, or ask the venue which sections to search for.
Check the seats are together. If you need a wheelchair space and a companion seat side by side, check that the listing notes say the seats are together.

Companion tickets

A companion ticket lets a friend, family member or carer sit next to a wheelchair user. Venues often sell wheelchair spaces together with one or more companion seats, but the number of companions allowed and whether more of your group can sit nearby differ by venue. If you are buying for a group, ask the venue how close the rest of the party can sit before you buy.

Arriving on the day

Find the accessible entrance. Many venues have specific entrances, elevators and ramps for accessible seating. Check the venue’s website or ask the box office in advance.
Plan drop-off and parking. Ask the venue where accessible drop-off points and accessible parking are, and allow extra time on busy event days.
Ask guest services. Guest services staff can help with directions, wheelchair escorts where offered, assistive listening devices and any problem with your seats.

For more on what to bring and how to arrive smoothly, see concert etiquette and what to bring.

Checklist before you buy

The listing note says ADA, wheelchair, accessible or companion and matches what you need.
The venue box office has confirmed that the section and row are accessible for you.
You know how many companion seats come with the wheelchair space and whether they are together.
You know the venue’s rules for using accessible seats.
You have checked the accessible entrance, drop-off point and parking.
You have checked the delivery method shown before you pay.

What the Buyer Guarantee covers

Every order placed through our checkout is protected by the 100% Buyer Guarantee. It promises that your tickets will be authentic and valid for entry, that they will arrive in time for the event, and that you will receive the tickets you ordered or tickets of equal or greater value. If a covered problem occurs, you are entitled to a replacement or a full refund. The full guarantee terms shown at checkout govern each purchase, so check the listing notes for accessibility details before you pay. Read the full Buyer Guarantee page for details.